Refund policy
Refund & Returns Policy
Last updated: 4 July 2025
Thank you for shopping with Aroma Spices. If you are not entirely satisfied with your purchase, we’re here to help.
Returns
We accept returns within 7 days of delivery for unused, unopened items in their original condition and packaging. To be eligible for a return:
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Your item must be unopened, unused, and in the same condition you received it
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All original packaging, tags, and proof of purchase must be included
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Return shipping costs are the customer's responsibility
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Items sent back without requesting a return will not be accepted
To start a return, please contact us at
📧 info@aromaspices.co.za
If your return is accepted, we will send you return instructions and a shipping label. You must follow these instructions carefully to complete the return process.
Non-Returnable Items
We do not accept returns on:
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Perishable items (including food and spices)
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Used items
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Custom or personalised products
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Personal care goods
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Hazardous materials, flammable liquids, or gases
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Sale items or gift cards
If you’re unsure whether your item qualifies, please reach out to us before sending it back.
Damages & Issues
Please inspect your order upon receipt and contact us immediately if:
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Your item is defective
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You received the wrong item
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The package is damaged
We’ll evaluate the issue and arrange a replacement, exchange, or refund as appropriate.
Exchanges
If you wish to exchange a product, the fastest way is to:
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Initiate a return for the item you have
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Once accepted, place a new order for the item you want
Refunds
Once we receive and inspect your return, we will notify you of the outcome.
If approved:
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Your refund will be processed to your original payment method
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Please allow some time for your bank or credit card provider to post the refund
If your return is not approved, we will notify you with a reason.
Need Help?
If you have any questions about returns or refunds, feel free to contact us:
info@aromaspices.co.za
