Shipping policy
Shipping Policy
Last updated: 04/07/2025
At Aroma Spices , we are committed to delivering your order in a timely and secure manner. Please review our shipping policy below for important details.
1. Order Processing Time
All orders are processed within [1–3 business days] after receiving your order confirmation email. You will receive another notification when your order has shipped.
Please note:
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Orders are not shipped or delivered on weekends or South African public holidays.
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Processing time may be extended during peak seasons or due to high volume.
2. Shipping Rates and Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout.
Standard Shipping : 3 -7 Business Days
Shipping times may vary depending on your location and external courier conditions (e.g. rural areas, weather delays).
3. Tracking and Notifications
Once your order has shipped, you will receive a tracking number via email to monitor your delivery status.
4. Delays & Exceptions
We are not responsible for:
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Delays due to courier disruptions, strikes, or extreme weather
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Incorrect or incomplete delivery information provided by the customer
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Unclaimed or returned parcels due to failed delivery attempts
Please ensure your shipping address and contact details are correct at checkout.
If your order is delayed, please contact the shipping carrier first, then reach out to us if needed.
5.Contact Us
If you have questions about your delivery or need help tracking your order, please reach out:
Email: info@aromaspices.co.za
